DNS configuration issue

Incident Report for PullFlow

Postmortem

What Happened

At 12:30pm Pacific Time, PullFlow engineering and marketing team members reported that the PullFlow.com website was down. Upon further investigation, the engineering lead confirmed that the domain name was pointing to a parking page.

Why It Happened

The domain name issue was due to a misconfiguration in the renewal settings because the extra protection features were not enabled for auto-renew.

Impact

PullFlow website, web app, and API services were down, causing a break in service to customers.

Resolution and Preventive Action

The domain was manually renewed and configuration was updated to renew all associated services to the domain.

Posted May 19, 2025 - 00:00 UTC

Resolved

PullFlow website and app not accessible due to DNS configuration issue.
Posted May 18, 2025 - 19:30 UTC